Terms & Conditions
1. eSIM euro (the “Product” from here and onwards) is provided by the best networks in the designated roaming area depending on the country (“Carrier” from here and onwards).
2. The Product is being commercialised by Tour-Tech Distribution S.L. (“Tour-Tech” from here onwards). Below please find Tour-Tech’s company information.
- CIF: B86946449
- Fiscal address: Calle Guzmán el Bueno 116 Bajo B, Madrid 28003 (Madrid).
- Registered in Registro Mercantil de Madrid: Tomo 32.029, Folio 1, Hoja M-576328.
3. Return policy
(a) Purchase of an eSIM can be cancelled before activation date. Once the eSIM is activated in the Carrier network, and the eSIM information (QR code) is delivered via email to the customer, returns will not be available.
(b) In case the eSIM has not been activated due to a technical reason, and no solution was provided in a reasonable time frame of up to 8 hours from support request via our Contact Us page, full reimbursement will be made within 5 business days.
4. GDPR compliance
(a) TOUR-TECH is fully compliant with GDPR provisions and is being periodically audited by a certified professional.
(b) TOUR-TECH deletes the collected personal information from its systems 30 days after SIM/eSIM cards activation.
(c) Personal information is not passed under any circumstances to third parties beyond the Carrier upon special request from the local authorities.